* Hotels' check in time is at 14:00 and check out is at 11:00. In case you are in a tour around the check in and out time, know that you can leave your luggage packed in your room or at the reception together with your room’s key. For your convenience, early and late check in and out could be arranged. Just let us know in advance and also an extra fee will be applied for this accommodation
* Guests will be informed by us day before about next day’s pick up time, schedule in written by message threat. Please check carefully. Ask us if there is anything not clear in mind. We will be happy to answer all questions. We are not responsible if any tour or service is missed because of guests’ miscommunication
* All communications must be done written as it will be better to keep in notes not to miss or forget anything said, not by calls
* We kindly request our guests to be ready 15 minutes prior to departure time. Guests need to arrive promptly at the meeting points given by Excellence Istanbul (hotel lobby, not inside room or breakfast hall), or the tour will proceed without them
* Due to traffic conditions beyond our control, pick up may be delayed
* Excellence Istanbul is not responsible for any loss or theft of belongings during the tour. If any guest forgets belongings anywhere and return to get it, group will not wait for them and proceed to next place in program
* Please check hotels given by us in advance online about their locations, amenities, room sizes etc. Let us know if to change to any other. We are not able to do any changes once tour starts at free of charge. Cancellation penalties will apply by hotels if the reservations are cancelled within last few days.
* Please expect as much service as explained on itineraries, tour or service means from 8-9 am to 4-5 pm. After finishing day tours contact us only if any emergency occurs any time 24 hours (Night flights or tours are exceptional)
* The luggage allowance is 15 kilos carry on and 8 kilos cabin for domestic flights and 30 kilos carry on and 8 kilos cabin for International flights per person. Guests with extra luggage might be subjected to pay additional fees by the airline company arranging directly at airports. Carrying of extra luggage is guests own responsibility anywhere they go
* Please read all tour descriptions carefully, let us know if you have any questions in advance.
* Full due of payment need to be done at arrival day, not left to later
* All tours in each city have some walking parts. Please dress up and get comfortable shoes ready accordingly
* None of the tours are suitable for disabled people. * 5 Euro extra charge for Sabiha Airport transfers.
